Technical Support, Downloads, FAQS, Training and More - Maplesoft

Maplesoft Customer Support


There are thousands of resources available to help you get the most out of your Maplesoft products.

Contact Maplesoft Support

Before contacting Support, please consult the FAQs and online product help for Maple and MapleSim.

The following chart shows the types of support that are available to you.

Student Edition Personal Edition Academic, Commercial, and Government Licenses Academic, Commercial, and Government Licenses with EMP
Access to training videos, online help resources, FAQs, and examples
Access to the MaplePrimes user community forum
Assistance with installation and activation
Help finding appropriate product functionality, documentation, and resources for your problem (e.g. How can I make Maple do x?)
Help with Maple usage troubleshooting (e.g. Why doesn't this work?)
Next Business Day Response Guarantee for the initial reply to a support request    
Access to Maplesoft Client Success services, including bootcamps, training seminars, and hands on workshops      
Access to all point release software updates
Access to major new releases      
Assistance with content and algorithm development       Available for an additional fee


Notes:

Support is available for the current release, and the two previous major releases.

Maplesoft technical support does not provide assistance for third party library packages. Support with these packages should be directed to the original author.




Request Support

For US, Canada, UK, France, Germany, and Nordic countries:
Support Request Form

Speak with a Customer Service Representative

Maplesoft Customer Service is available to assist you from Monday to Friday, 3 AM to 5 PM ET (8:00 to 22:00 UTC)

Contact Customer Service for assistance with:

  • Updating contact information
  • Billing & shipping questions
  • Order status
  • License questions
  • Activation/purchase code assistance
  • New download link
  • Maple Adoption Program
  • Student sales
US & Canada: 1-800-267-6583 x.240
Germany: +49 241 980977 30
United Kingdom: + 44 (0) 1223 828 989
custservice@maplesoft.com



Contact Technical Support

Technical Support is available to assist you from Monday to Friday, 9 AM to 5 PM ET (13:00 to 22:00 UTC)

Contact Technical Support for assistance with:

  • Installation questions
  • Platform support questions
  • “How to” questions
  • Problems with Maplesoft software
US & Canada: 1-800-267-6583 x.413
Germany: +49 241 980977 30
United Kingdom: + 44 (0) 1223 828 989
support@maplesoft.com

Looking for help with Maple T.A. or Möbius?

These products are now developed and supported by our spin-off company, DigitalEd. To get help with these products, visit DigitalEd Support.