Maplesoft Elite Maintenance Program - Frequently Asked Questions

Maplesoft Elite Maintenance Program

EMP | EMP FAQs Maplesoft Client Success

Elite Maintenance Program: Frequently Asked Questions

This information answers commonly asked questions about the Maplesoft Elite Maintenance Program (EMP).
If you have questions not answered here, contact your Maplesoft Renewal Representative.

Questions about your participation in the EMP program and the details of your license should be directed to your Renewal Representative.

When a new version is released, we will automatically send a download link and purchase code for the new product by email to the main contact for your license.

The Maple Adoption Program is available to instructors at institutions that have Maple licenses and that are currently enrolled in the Elite Maintenance Program. By registering for the Adoption Program, instructors at eligible institutions are given access to a student discount code and may be eligible for a free term faculty home use Maple license for themselves.

For further details, please see Maple Adoption Program.

When an institution first purchases a Maplesoft product that includes EMP, they provide us with a primary contact name to use for future correspondence. When a new version of this product is released, we notify this contact by email to make them aware of the new release, and we provide them with any download links and purchase codes they need to install the new version. If you need to know the contact for your institution, please contact your Renewal Representative

See Maplesoft Customer Support for a variety of helpful support resources, as well as customer support contact information for your region.

Please contact your local Customer Service representative.

If you are unable to locate the necessary support at your school, please contact our Customer Service Department at 800.267.6583 ext. 240 or at, and we may be able to provide you with the correct contact person.

We are always open to discussing training opportunities. Please see our On-Site training page for details about courses we have offered in the past, and do not hesitate to contact Maplesoft to discuss your particular training needs.

Product manuals are included as part of the in-product help system. You can also download printable PDF copies at no charge from our Documentation Center.

You will find Quick Start tutorials, training videos, webinars and more on the Maplesoft Training page.
You can also find many useful applications in the Teacher Resource Center and Student Help Center.

Renewing your EMP is the easiest and most cost effective way to ensure you are always working with the latest technology from Maplesoft. By renewing your subscription, you will continue to receive the latest upgrades to your products as soon as they are available. You will also be able to participate in the Maple Adoption Program. Renewing your subscription costs less than upgrading your product at a future date.

Should you choose not to renew, you will no longer be entitled to receive upgrades to your product, nor will you be eligible for the Maple Adoption Program. In the future, should you choose to upgrade to the latest version, the cost will be more than that of renewing.

The renewal date of your Elite Maintenance Program is on the anniversary date of your original purchase. Two months before the renewal is due, we will send you an email notification with the necessary information (cost, renewal dates, size of license etc.). You can purchase your renewal with an official purchase order, with a check, or by credit card. After you renew, we will email you an order confirmation.

Two months before your renewal date, you will receive an email notification that your renewal is coming due. You can purchase your renewal with an official purchase order, with a check, or by credit card.

To process your order, we will require the following information:

  1. Your complete billing address.
  2. Your complete shipping address, if you will be receiving shipped product.
  3. Payment terms of Net 30 days.
  4. A signature of the authorized purchaser, accompanied by their title.
  5. The name and e-mail address of the person to whom we should email download links and purchase codes when new versions are released, if this information has changed.
  6. Orders may be subject to applicable taxes depending on your state or province. Please include a tax exemption certificate if applicable.
  7. If renewal payment is by VISA, MasterCard, or American Express, please contact your Renewal Representative to give them your credit card information.

After we process your renewal order, you will receive an order confirmation with the new renewal dates.
If your license is perpetual, you will not need to reactivate your products, and the purchase codes you were given earlier will still be valid. If you have a term license, you will need to reactivate your products. New purchase codes will be included with your order confirmation.
If the next release of your product falls within the new renewal period, we will automatically send you the new version.

Yes, you can change your end date as long as the overall renewal period is not less than 12 months. Please contact your Renewal Representative.

It depends on the terms of your agreement. Please contact your Renewal Representative.

It depends on the terms of your agreement. Please contact your Renewal Representative.

To increase the size of your license, please contact your Renewal Representative.

Please contact your Renewal Representative to discuss the situation.

To inquire about additional licenses or additional products, please contact your Renewal Representative.

A floating license is shared among multiple computers. For instance, you may have 20 people sharing a 10 user Maple license. In that case, Maple can be installed on 20 different computers, but at most 10 people can use it at any one time. Non-floating licenses are not shared between computers. With a 10 user non-floating license, Maple is installed on exactly 10 computers, and is always available on all 10 of them. For further details, please contact your Renewal Representative.