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    Home : Our Position on Privacy and Data Protection

Our Position on Privacy and Data Protection

Last updated: Jan 22, 2010

Waterloo Maple Inc. (“Maplesoft”, “We” or “us”) is concerned about protecting the personal information (personal information is defined as any information relating to an identified or identifiable individual) it gathers about the users, visitors and customers (collectively, “Users”, and individually a “User”) of our websites, including without limitation, www.maplesoft.com (the “Web Site”), our online store (the “Web Store”), other Maplesoft web pages, software, services and products (collectively, referred to as the “Services”).

We believe that individuals have the right to be informed about the information being collected about them and about its intended use. Individuals also have the right to review information being retained and the means to update and correct it.

To help you better understand how your personal information is protected at Maplesoft, we are providing you with the following statement (the “Privacy Statement”) describing our practices and policies with respect to the privacy of User information. In the event you terminate your relationship with us, or become an inactive customer, we will continue to adhere to the policies and practices described in this notice.

This Privacy Policy is incorporated into and subject to the terms and conditions of Maplesoft’s terms of use, which are located at: http://www.maplesoft.com/terms/.


The Maplesoft Web Site

When you are visiting and/or using the Services, as applicable, we want you to feel secure that Maplesoft is respecting your privacy. The only private information we have about you is the information you choose to give us by filling out a form or an order.

The Services use "cookies" to record basic information entered on some forms and to record "shopping baskets" in the Web Store. A cookie is a piece of data that identifies you as a unique user. Maplesoft uses this information to better serve all visitors as we improve the content and design of the Services, and to enhance the convenience of using the Services by reducing redundant information entry for Users.

The default setting on most web browsers is to accept cookies. You can change this setting to refuse any cookie, or to be prompted when a cookie is being sent. Please note, however, that some areas and features of the Services will not function properly if you refuse cookies.

Privacy Policy
Maplesoft recognizes that appropriate protection and management of personal information is critical and is responsible for personal information in its possession or custody. We have adopted the following privacy principles for the protection of the personal information of Users.

  1. Maplesoft will provide Users with easily understood information about its policies regarding the collection, use and disclosure of personal information.
  2. Maplesoft will limit the collection and use of personal information to that which is needed for valid business purposes, or to comply with applicable law, and any such data will be obtained only by lawful and fair means.
  3. Maplesoft will strive to maintain the accuracy of personal information, including establishing mechanisms allowing Users to have the opportunity to review and correct their personal information.
  4. Maplesoft will not disclose personal information to third parties, unless:
    • The User requests it;
    • The data is provided to help complete a user-initiated transaction;
    • The disclosure is required by law;
    • The User has been informed about the possibility of such disclosure and has agreed to it;
    • The User has purchased a MapleConnect third party product. For these purchases, User contact information will be provided to the third party product developer in order for them to fulfill their support and service obligations to the User; or
    • Where the User is a resident of a jurisdiction other than Canada or the United States, Maplesoft may also disclose personal information to our authorized third party partner located in the jurisdiction where the User resides. Please visit http://www.maplesoft.com/contact/international/ to view a list of our authorized third partners by jurisdiction.
  5. Maplesoft uses contractual or other means to provide protection for the personally identifiable information that is disclosed third parties.
  6. Maplesoft may share personal information gathered through the Services and amongst our corporate parents (including, without limitation, Cybernet Systems Co., LTD.), subsidiaries, affiliates or divisions for internal business purposes in accordance with this Privacy Policy. If Maplesoft shares your information within its corporate family, we will ensure that your information continues to be used only in accordance with this Privacy Policy and your expressed choices.

Commercial E-mail Communications
Maplesoft operates multiple commercial e-mail lists that interested parties can opt-in or opt-out of at any time from the e-mail management area of the Web Site. If you are a member of the Web Site, you can also manage your preferences from within the Member Center. The personal information required to subscribe to each list varies.

From time to time, Maplesoft may create new commercial mailing lists and may pre-populate these lists from existing user information contained within our databases. You may be added to an initial list of subscribers for a new list unless you have added your name to the global unsubscription list.

If you would prefer to never receive commercial e-mails from Maplesoft, you have the option to remove yourself from all present and future e-mail lists by using the global unsubscription process, which can be accessed by clicking here. You may still subscribe to any Maplesoft e-mail offering after globally opting-out, and by doing so you will be removed from the global unsubscription list.

E-mail messages verifying opt-in and opt-out requests are automatically sent to the recipient after each transaction.

Non-Commercial E-mail Communications
Maplesoft periodically sends non-commercial information and technical updates to customers and that these communications cannot be opted-out of.

Safeguarding Security
Maplesoft will take appropriate steps to ensure that personal information is protected from unauthorized access and disclosure, including limited access to such data only to those employees with a business need to know. Maplesoft will apply these principles regardless of the specific technologies employed for data collection and use.

Contact Information
To ask questions or express concerns, please contact our Privacy Officer by email at privacy@maplesoft.com, or by postal mail at: Maplesoft’s Privacy Officer, 615 Kumpf Drive, Waterloo, ON, Canada, N2V1K8. The Privacy Officer will investigate any complaints that concern our compliance with this privacy policy.