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Frequently Asked Questions and Answers Webstore I am using dial-up. Can I buy the downloadable version of Maple? I recently purchased the downloadable version of your product, and I am having trouble installing it. Can I get a refund? I recently had to reformat my hard drive. How do I download Maple again? My system crashed/got a virus. How do I download Maple again? I ordered Maple through your Webstore and got the Windows download. How do I get Mac and Linux software like you offer on your CD version? I ordered Maple through your Webstore and when I try to download from the link I get an error message: "link expired". Why did my link expire? I ordered Maple through your Webstore and when I try to install from the downloaded file I get an error message about "The magic number does not match". What's the problem? I ordered Maple through your Webstore and can't download from the link provided. The link comes up as invalid. I get the error message: "Error: Item is not free". What do I do? I purchased one of the Third Party products on your webstore. Where can I get more information on using it?