Technical Support, Downloads, FAQS, Training and More - Maplesoft

Maplesoft Customer Support



There are thousands of resources available to help you get the most out of your Maplesoft products.

Contact Maplesoft Support

Most issues are covered in our FAQs and online product help for Maple, Maple T.A. and MapleSim.

Please note that live support is available for customers in the US, Canada, UK and Germany. If you are outside of these regions, please contact your local office or Maplesoft reseller.


Speak with a Customer Service Representative

Maplesoft Customer Service is available to assist you from Monday to Friday, 9 AM to 5 PM ET (13:00 to 22:00 UTC)

Contact Customer Service for assistance with:

  • Updating contact information
  • Billing & shipping questions
  • Order status
  • License questions
  • Activation/purchase code assistance
  • New download link
  • Maple Adoption Program
  • Student sales
US & Canada: 1-800-267-6583 x.240
Germany: +49 241 980919 30
United Kingdom: + 44 (0) 1223 828 989
custservice@maplesoft.com



Maple and MapleSim Technical Support

Maple & MapleSim Support is available to assist you from Monday to Friday, 9 AM to 5 PM ET (13:00 to 22:00 UTC)

Contact Technical Support for assistance with:

  • Installation questions
  • Platform support questions
  • “How to” questions
  • Problems with Maplesoft software
US & Canada: 1-800-267-6583 x.413
Germany: +49 241 980919 30
United Kingdom: + 44 (0) 1223 828 989
support@maplesoft.com

Maple T.A. and Möbius Support

The Customer Success Team is available to assist you from Monday to Friday, 3 AM to 5 PM ET (8:00 to 22:00 UTC)

For all Maple T.A. and Möbius related inquiries, contact the Customer Success Team:

  • US & Canada: 1-888-667-6007
  • International: +800 6677 6007
help@maplesoft.com

Support Form

Optionally, you can use our support form to receive technical support.