1. What is included with my purchase?
2. How do I know if Maple is compatible with my operating system?
3. Can I view Maple before I purchase?
4. Is there an upgrade price?
5. How much is shipping?
6. If I purchase a shippable product, when will I get it?
7. Can I get a student discount on other Maple products?
8. I recently purchased the downloadable version of your product and found out I no longer need Maple. Can I get a refund?

1. I am using dial-up. Can I buy the downloadable version of Maple?
2. I recently purchased the downloadable version of your product, and I am having trouble installing it. Can I get a refund?
3. I recently had to reformat my hard drive. How do I download Maple again?
4. My system crashed/got a virus. How do I download Maple again?
5. I ordered Maple through your Webstore and got the Windows download. How do I get Mac and Linux software like you offer on your CD version?
6. I ordered Maple through your Webstore and when I try to download from the link I get an error message: "link expired". Why did my link expire?
7. I ordered Maple through your Webstore and when I try to install from the downloaded file I get an error message about "The magic number does not match". What's the problem?
8. I ordered Maple through your Webstore and can't download from the link provided. The link comes up as invalid. I get the error message: "Error: Item is not free". What do I do?
9. I purchased one of the Third Party products on your webstore. Where can I get more information on using it?

1. I installed Maple on my PC. However, I would like a copy on my laptop as well, so I can use the program in my classes. Is it possible to have a copy of Maple on both systems?
2. I would like to know what my Maple license entitles me to. Where can I find my license agreement?

1. What is Product Activation?
2. What is the difference between network and single user activation?
3. What information is collected during activation?
4. What is a proxy?
5. I ordered Maple through your Webstore. When I start it and run the Activation step, I get an error: Invalid Purchase Code. What do I do?
6. I ordered Maple through your Webstore. When I start it and run the Activation step, I get an error: Server busy, try again. Now what?
7. I purchased and downloaded Maple from your webstore. It installed without any errors, but when I start the Classic interface it doesn't seem to work. I can't execute any commands. What's wrong?
8. The computer I'm installing Maple on is not connected to the internet. How do I activate my product?
9. How do I find the hostid of my system?