Explore Customer Support
  Customer Support Home
Frequently Asked Questions
Maple Online Help
Support Request Form
Offline Activation Request
Download Product Updates
Training
Support Policies

  User Resources
  Product Manuals and Installation Instructions
MaplePrimes
Welcome Center
Maple Application Center
Recorded Webinars
Live Webinars

  Stay Informed
 

Subscribe to the Maple Reporter
Become a Member

Home : Support : Frequently Asked Questions : How do I Find the Host ID or Disk Serial Number of my Computer System?
 
How do I Find the Host ID or Disk Serial Number of my Computer System?

Question:

How do I find the Host ID or Disk Serial Number of my computer system?


Solution:

Please follow the instructions below on how to find your host ID for your operating system.



WINDOWS

The host ID of a Windows machine can be one of two things. It can either be the MAC Address of the machine or the Disk Serial Number of the main hard drive of the computer, normally the C: drive.


WINDOWS - MAC ADDRESS

To find the MAC Address of a Windows machine, follow these steps:

WINDOWS 10:

  1. Open up a command prompt window (In the search bar at the bottom left of the Desktop screen where it says "Ask me anything", type "Command Prompt" and press Enter).
  2. Type in: ipconfig /all
  3. The Physical Address is the MAC Address. If you have multiple network adapters you need to use the MAC Address of the network adapter that will be in use.

WINDOWS 8:

  1. Open up a command prompt window by right clicking anywhere on the Start Screen and then click on "All apps". Scroll to the right until you find the "Windows System" section heading, and click on the "Command Prompt" tile.
  2. Type in: ipconfig /all
  3. The Physical Address is the MAC Address. If you have multiple network adapters you need to use the MAC Address of the network adapter that will be in use.

WINDOWS XP / VISTA / 7:

  1. Open up a command prompt window (Start Menu > All Programs > Accessories > Command Prompt).
  2. Type in: ipconfig /all
  3. The Physical Address is the MAC Address. If you have multiple network adapters you need to use the MAC Address of the network adapter that will be in use.

When you use either the MAC Address or Disk Serial Number with a Maple product, you must remove the dash marks ( - ) from the numbers.


WINDOWS - DISK SERIAL NUMBER

To find the Disk Serial Number of a Windows machine, follow these steps:

WINDOWS 10:

  1. Open up a command prompt window (In the search bar at the bottom left of the Desktop screen where it says "Ask me anything", type "Command Prompt" and press Enter).
  2. Type in: vol C:
  3. The Volume Serial Number is the Disk Serial Number.

WINDOWS 8:

  1. Open up a command prompt window by right clicking anywhere on the Start Screen and then click on "All apps". Scroll to the right until you find the "Windows System" section heading, and click on the "Command Prompt" tile.
  2. Type in: vol C:
  3. The Volume Serial Number is the Disk Serial Number.

WINDOWS XP / VISTA / 7:

  1. Open up a command prompt window (Start Menu > All Programs > Accessories > Command Prompt).
  2. Type in: vol C:
  3. The Volume Serial Number is the Disk Serial Number.

When you use either the MAC Address or Disk Serial Number with a Maple product, you must remove the dash marks ( - ) from the numbers.



MAC OS X

The Host ID of a MAC OS X machine is the MAC Address of the machine.

To find the MAC Address of a MAC OS X machine, follow these steps:

OS X 10.7 and higher:

  1. From the Apple menu, select “System Preferences”.
  2. From the “Internet & Network” section in “System Preferences”, select “Network”.
  3. In the left column of the “Network” preference window that opens, click the name of your internet connection (e.g., AirPort, Ethernet, Built-in Ethernet).
  4. Click the “Advanced...” button, and in the sheet that drops down, click the “Hardware” tab. The string of letters and numbers next to the "MAC address" heading is the MAC address required for your license.

OS X 10.5 or 10.6:

  1. From the Apple menu, select System Preferences.
  2. From the Internet & Network section in System Preferences, select Network.
  3. In the left column of the Network preference window that opens, click the name of your connection (e.g., AirPort, Ethernet, Built-in Ethernet).
  4. Click the Advanced... button, and in the sheet that drops down, click either the Ethernet or AirPort tab. The string of letters and numbers next to Ethernet ID: or AirPort ID: is your MAC address.

OS X 10.3 or 10.4:

  1. From the Apple menu, select System Preferences.
  2. From the Internet & Network section in System Preferences, select Network.
  3. Make sure the pull-down menu next to Show: lists your connection (e.g., AirPort, Built-in Ethernet). Under the Ethernet or AirPort tab, the string of letters and numbers next to Ethernet ID: or AirPort ID is your MAC address.

When you use MAC Address with a Maple product, you must remove the colon marks ( : ) from the numbers.



LINUX

The host ID of a Linux machine is the MAC Address of the machine.

To find the MAC Address of a Linux machine, follow these steps:

  1. As the root user (or user with appropriate permissions) open up a terminal.
  2. Type: ifconfig -a.
  3. From the displayed information, find eth0 (this is the default first Ethernet adapter).
  4. Locate the number next to the HWaddr. This is your MAC address.

When you use MAC Address with a Maple product, you must remove the colon marks ( : ) from the numbers.



SOLARIS

The host ID of a Solaris machine is the MAC Address of the machine. The Mac Address of a machine is not the standard 12-digit MAC Address people are used to. It is usually modified and can be between 8 - 12 digits.

  1. As the root user (or user with appropriate permissions) open up a terminal.
  2. Type: /sbin/ifconfig -a.
  3. From the displayed information, find the Ethernet adapter (it will probably be called le0 or ie0).
  4. Locate the number next to ether. This is your MAC address.

When you use MAC Address with a Maple product, you must remove the colon marks ( : ) from the numbers.


Inquiries:

If you require further assistance with determining your Host ID please contact Technical Support (support@maplesoft.com). Please include the Maple version, exact operating system and purchase code/order number. (eg. Maple 2016, Mac OS X 10.11.6, Order #: 123456)


 
Does this article help you answer your question?     

Return to the previous page


Quick Search
Keyword or Phrase: