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Home : Support : Frequently Asked Questions : “Installer User Interface Mode Not Supported” Message is Shown when Attempting to Install on Windows 8
 
“Installer User Interface Mode Not Supported” Message is Shown when Attempting to Install on Windows 8

Problem:

The error message “Installer User Interface Mode Not Supported” appears when you attempt to install any version of Maple on Windows 8.


Solution:

It is important to note that currently we only support the use of Maple 17 on Windows 8. We cannot guarantee the functionality of any version prior to Maple 17 and these older versions are unsupported on this platform. However, this error is a known problem and depending on your Maple version, you may be able to work around the issue.

If you are using Maple 16, please re-download your Maple 16 installer file to ensure that you are using an installer for the updated version Maple 16.02, which automatically avoids this problem. If you cannot re-download your Maple 16 installer file, or you are using an older Maple version, please do the following:

1) Right-click the installation file and select ‘Properties’.

2) Click the ‘Compatibility’ tab.

3) Check the box next to ‘Run this program in compatibility mode for’ and select ‘Windows 7’ from the drop-down menu.

4) Click ‘Apply’.

5) Run the installation as normal.

This should correct the issue and allow you to install Maple 16 and below on Windows 8. However, please keep in mind that this is not officially supported.


Inquiries:

If you require further assistance with the installing an older version of Maple on a Windows 8 machine please contact Technical Support (support@maplesoft.com). Please include the Maple version and purchase code/order number. (eg. Maple 2016, Order #: 123456)


 
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