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Home : Support : Frequently Asked Questions : How to Identify Legitimate Maplesoft Emails
 
How to Identify Legitimate Maplesoft Emails

What domain name does Maplesoft use for its email distribution?

Maplesoft emails are always sent from an email address with the following domain name: @maplesoft.com.


Does Maplesoft send product update ‘attachments’?

Maplesoft would never send an attachment containing a product update. All product updates we send out either come to you automatically through your Maplesoft product 'power update' feature, or they can be downloaded directly from our product updates support page on our website.


Does Maplesoft employ email authentication processes?

Yes, Maplesoft has 'email authentication' setup on its outing commercial email communications. Email authentication lets receiving servers better automate the process of identifying a legitimate sender.


 
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