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Frequently Asked Questions and Answers General Information Installation & Troubleshooting License Manager Interface General Information What are the minimum system requirements for Maple 8? What are the Java Runtime requirements for Maple 8? Will Maple 8 run in Mac OS X? Installation & Troubleshooting Maple 8 is not installing properly from the CD on my Solaris machine. What can I do? Is there a command-line version of the Maple 8 installer for UNIX and Linux? During my Windows installation, I selected Place Icons on Desktop. All Maple 8 executables were placed on the desktop. How can I place only the Maple 8 icon on the desktop? When I install Maple 8 from a DEC machine, I notice that there is output being printed in the terminal window during the install. Why is this happening? During installation of Maple 8 on a DEC machine, the installer returns the following: Disk Space Information (for Installation Target): Required: ###### bytes Available: Error! Why is the installer returning "Error!"? When I try to install Maple 8 onto my Digital UNIX/Compaq Tru 64 machine, the installation fails. What should I do? When I try to install Maple 8 onto my SGI IRIX machine, the installation fails. What should I do? When I start Maple in Windows, I see the splashscreen but then nothing else happens. Why does Maple hang when starting? My firewall software indicates that Maple is acting as a server and is connecting to the network or Internet. Why is this? When I try installing Maple 8 on my SuSe 8.1 machine, I get the following errors: dirname: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory /bin/ls: error while loading shared libraries: librt.so.1: cannot open shared object file: No such file or directory basename: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory dirname: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory basename: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory rm: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory What can I do? I'm trying to run Maple 8 on Solaris 9. It's not working. Why is this? When I try starting Maple on my Red Hat 9.0 machine, I get the following errors: /usr/local/maple8/bin.IBM_INTEL_LINUX/mserver: relocation error: /usr/local/maple8/bin.IBM_INTEL_LINUX/libmaple.so: symbol errno, version GLIBC_2.0 not defined in file libc.so.6 with link time reference What can I do? I have successfully installed Maple on my Windows machine. When I start Maple, I get a window which states that Maple was unable to start. When I click Details, I get a message saying Kernel server failure: could not start server. Why is Maple not starting up? I cannot download my license file from my Web-based e-mail using Internet Explorer. How can I get my license file? What can I do? License Manager When I try to start the Maple license server on my Solaris 9 machine, I am getting a FLEXlm error of -16,287 and my debug log contains the following: (maplelmg) Vendor daemon can't talk to lmgrd (Cannot read data from license server (-16,287:22 "Invalid argument")) (lmgrd) Vendor daemon died with status 39 What is going on? Interface Where is the Options menu in Maple 8? While using the Spellcheck utility, I added words to a new dictionary file. I started a new Maple session and the words I saved in the dictionary file are not recognized. Why is the dictionary file not available in my new session? When I select Edit, Spellcheck or File, Preferences, there is a delay before the dialog appears. Why? When I start command-line Maple 8 from a DOS prompt in Windows using options, such as –b or -I, cmaple ignores the options. Why? I opened my worksheet and exported it to HTML. The exported file is missing content. How can I avoid this? When trying to enable the Maple Excel Add-in in Microsoft Excel, I receive the following error message: A document with the name 'WMIMPLEX.xla' is already open. You cannot open two documents with the same name, even if the documents are in different folder. To open the second document, either close the document that's currently open, or rename one of the documents. How do I resolve this problem? The xmaple window cannot be easily resized if the Sawfish window manager is used. How can I resize this window? Why are my toolbar buttons in xmaple for Linux a dull yellow colour? When trying to view an HTML page created by Maple 8, I get an XML error. What can I do? When using a Maplet, I sometimes find that the cursor in my worksheet disappears. What can I do? The "Plot" button on my Maplet sometimes becomes disabled. I need to restart the Maplet to get it working again. How can I avoid this?