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Maple 10 Frequently Asked Questions and Answers General Information Activation Installation & Troubleshooting General Problem Solving General Information What are the minimum system requirements for Maple 10? What are the minimum system requirements for the Student Version of Maple 10? Where can I find information on What's New in Maple 10? Where can I find the Maple 10 product manuals? Activation I installed Maple 10 without any errors. But when I start it and run the Activation step, I get an error: Invalid Purchase Code. What do I do? I installed Maple 10 without any errors. But when I start it and run the Activation step, I get an error: Server busy, try again. Now what? I installed Maple 10 without errors, but when I start the Classic interface it doesn't seem to work. I can't execute any commands. What's wrong? Activation does not finish after I've completed the activation form. I receive an error message stating "Server was unable to read request. There was an error in XML document (#, ###)." What might be wrong? I want to install Maple 10 to an image and distribute it to a number of machines. What are my installation and activation options? I want to install Maple 10 to an image and distribute it to a number of computers in my lab(s). What are my installation and activation options? My activation question does not appear in this list. Where can I find more information on activation? Installation & Troubleshooting I have successfully installed Maple on my Windows machine. When I start Standard Maple, I see a dialog that says "connecting.." and then another message indicates that my firewall is conflicting with Maple. Why is Maple not starting up? I just received Maple 10 and although it installed without problems on my Windows computer, which has more than 1 GB of memory, I can't start the Standard worksheet. When I try to launch it, the Maple 10 splash screen appears and does not go away. Nothing happens after that. What is going on? I just received my boxed copy of Maple 10 but cannot find the Single User CD in the jewel case. Where is it? I purchased the Student Version of Maple 10. Is it compatible with my 64-bit Linux system? I downloaded Maple 10 for Macintosh but when I double-click the file, nothing happens. What should I do? I mounted the Maple 10 CD on my Linux machine, but I am only seeing the Mac OSX files. What is going on? I'm trying to install Maple 10 on Windows 2003 Server. When I do so I either get the error "The instructions at "0x004109d0" referenced memory at 0x00000000. Memory could not be written" or the installer quits with no error message. What is going on? General Problem Solving I would like to make Maple default to Worksheet Mode rather than Document Mode when opening a new page. How do I do this? I would like to make Maple default to 1d input versus 2d input. Is this possible? If my worksheet is set to display at a low magnification, certain symbols appear to be missing or do not display. How can I fix this? I am using Windows 98 or Windows ME. I do not have a desktop icon to launch Maple 10 Standard Interface. Why is that? When I print Maple documents from my Macintosh, sometimes some of the pages come out blank. What can I do? When exporting a Maple document to HTML, very large mathematical expressions are not translated correctly. Sometime the math is cut off or is missing completely. What should I do? When I copy an expression using exponentials, such as ex, Maple does not seem to understand the exponential anymore. What can I do? Accented characters are not displayed properly in my Maplet. What can I do? Sometimes I get to the end of my document, and cannot add any new lines to the end. When I type, nothing happens. What should I do? The Plot Builder is no longer available for implicit plots. When I try to plot something like x3 + y3 = 3xy, the Plot Builder option does not show up in the context menu, and if I try to use the plots[interactive] command directly, I get an error message. How can I use the Plot Builder with implicit plots? Scrolling documents on the Macintosh seems to be very slow. What can I do? On the Macintosh, it seems to take a long time for plots to appear. What can I do? On Windows, the Maple Calculator is not giving me an answer. What can I do? When I open the Getting Started Manual or the User Manual, the Preface page displays squares instead of text. What can I do? In Document mode, I sometimes get the wrong result when I evaluate an expression involving complex numbers. What can I do? A colleague gave me a Maple document. Though we both have Maple 10, when I view the document, various formatting oddities appear. For example, 1+2 = 3 in the original document becomes +(1,2) = 3 in mine. What can I do? On my Macintosh, the key combination Command+Shift+Space is already used by the operating system, so I can’t use it for command completion. Is there another way to invoke the command completion/symbol completion feature in Maple? In my Maple document, I have a line that starts with math. I want to put some text before the math, but I can’t find a way to do this reliably. How do I add text to the beginning of the line? When I run Groebner[Basis] or Groebner[gbasis], I receive an error similar to the following:  Error, (in normalform_procs[rat_fcn_cof]) unable to evaluate sign. What can I do?