Return Policy for
Online Sales from Maplesoft
 |
This policy only applies to purchases
made directly from Maplesoft. If your product was not purchased
directly from Maplesoft, please contact the bookstore/software
reseller where you made your purchase for details on their
return policies.
Boxed Product and Manual Sales
Online sales from Maplesoft may be returned within 15 days
of purchase. You will need to contact Maplesoft to obtain
an RMA number before returning any items. Please note that
for software purchases, once the media envelope seal has
been broken, it cannot be returned. Unless an error has
occurred in order processing or shipping, shipping fees
will not be refunded. Please contact Maplesoft for details
and policies on replacement of items damaged in shipment,
or for defective software media.
Downloadable Product Sales of Maplesoft Products
Downloadable product sales are final. Please note that
your credit card will be charged at the time the download
link is provided to you. If you experience any problems
with the download process please contact our Customer
Service Department. Please reference your order tracking
number in your correspondence.
Downloadable MapleConnect Third-Party Products
Third-party products may be returned within 15 days of purchase. Please
note that your credit card will be charged at the time the download
link is provided to you. If you experience any problems with the download
process please contact our Customer
Service Department. Please
reference your order tracking number in your correspondence. For refunds,
you will need to obtain a letter of destruction, which will need to
be filled out, signed, and faxed back to Maplesoft, at which time your
credit
card will be credited by the amount of the purchase.
|
|
