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    Home : Return Policy for Online Sales from Maplesoft
Return Policy for Online Sales from Maplesoft

This policy only applies to purchases made directly from Maplesoft. If your product was not purchased directly from Maplesoft, please contact the bookstore/software reseller where you made your purchase for details on their return policies.

Boxed Product and Manual Sales
Online sales from Maplesoft may be returned within 15 days of purchase. You will need to contact Maplesoft to obtain an RMA number before returning any items. Please note that for software purchases, once the media envelope seal has been broken, it cannot be returned. Unless an error has occurred in order processing or shipping, shipping fees will not be refunded. Please contact Maplesoft for details and policies on replacement of items damaged in shipment, or for defective software media.

Downloadable Product Sales of Maplesoft Products
Downloadable product sales are final. Please note that your credit card will be charged at the time the download link is provided to you. If you experience any problems with the download process please contact our Customer Service Department. Please reference your order tracking number in your correspondence.

Downloadable MapleConnect Third-Party Products
Third-party products may be returned within 15 days of purchase. Please note that your credit card will be charged at the time the download link is provided to you. If you experience any problems with the download process please contact our Customer Service Department. Please reference your order tracking number in your correspondence. For refunds, you will need to obtain a letter of destruction, which will need to be filled out, signed, and faxed back to Maplesoft, at which time your credit card will be credited by the amount of the purchase.